Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our customer service at firstname.lastname@example.org to check whether we received your order.
We will try our best to ensure the Product will be delivered undamaged. However, if you inform us that the Product has been delivered to you in a damaged condition, or wrong / expired Product delivered, we will need your prompt action to provide certain information regarding the Product within two (2) working days from the delivery date, including:
a. Photo of the damaged / wrong / expired Product
b. Name and order number
If the Product has proven to be damaged / wrong / expired due to negligence on our end, we will collect the Product from you, do a one-for-one exchange, and deliver the Product to your location. There will strictly be no refund, unless the Product is not available or has been discontinued.
Orders cannot be cancelled once it has been dispatched for delivery.
For order cancellation reasons other than product is temporarily out of stock or discontinued, an administration fee of S$10 per order cancellation will be charged to facilitate refund.
Please email to our Customer Care if you want to cancel your order at email@example.com with your order number.
We will refund the money received from you using the same method originally used by you to pay for your order.
For delivery within Singapore, we always aim to deliver within (3) working days after payment confirmation.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of healthstore.sg. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of healthstore.sg.