Terms & Conditions
HEALTHSTORE.SG (“we, “us”, “our”) has established these terms and conditions for each customer (“you”, “your”). Please read the following terms and conditions carefully before ordering any products, including membership (collectively referred to as “Product”) from www.healthstore.sg (hereinafter to as the “Website”). You should understand that by ordering any of our Product, you agree to be bound by these terms and conditions. If you do not agree to the Terms and Conditions below, do not access this website or any pages thereof.
Not Healthcare Advice
The products and claims made about specific products on or through the Site are not approved to diagnose, treat, cure or prevent disease.
The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Site.
Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.
You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent the our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.
We are not liable for any information provided on the Site with regard to recommendations regarding supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. We make no guarantee or warranty with respect to any products or services sold. We are not responsible for any damages for information or services provided even if we have been advised of the possibility of damages.
Member Account, Password and Security
1. When purchasing any Product on the Website, we require you to register an account by providing us with your current, complete, accurate and true personal information as prompted by the applicable online registration forms.
2. You are entirely responsible for maintaining the confidentiality of your password and account.
Privacy of Personal Information
Use of Services
Our Website may contain notices, chat areas, news groups, forums and/or other communication facilities. You agree to use these communication facilities only to post, send and receive content that are proper and not offending in any manner.
We are under no obligation to monitor the communication facilities and assume no responsibility or liability arising from any offensive actions resulting from your utilising of any communication facilities.
We reserve the right to edit, remove, or refuse any content, and terminate your access to any communication services in our sole discretion.
We also reserve the right to disclose any information we deem necessary to comply with any applicable law or legal regulation.
Our Website contain information, data, software, videos, text, images and other materials (collectively referred to as “Content”) that are the property of HEALTHSTORE.SG. As such, they may not be reproduced, modified, republished, or displayed in any manner or stored in an information retrieval system by any means.
Third Party Links
The Website may contain hyperlinks to third party websites for your convenience. We are not responsible for the content availability or accuracy on these websites. You agree that any access to and/or use of such linked websites is done at your own risk. We will not be liable or responsible for any part of such transactions or promotions conducted between you and these websites.
You hereby agree to indemnify HEALTHSTORE.SG and hold us harmless against all claims, losses, liabilities, damages and expenses (including legal fees and costs) arising directly or indirectly out of your access and connection to and/or use of the Website or violation of these Terms and Conditions.
Limitation of Liability
While we make reasonable efforts to include accurate and updated information in the Website, we make no warranties to its accuracy. We also assume no liability or responsibility for any damage, loss or expense including without limitation, direct, indirect or consequential damage or loss arising from or in connection with any inability to access the Website.
We reserve the right to suspend or terminate your account in our sole discretion, at any time, for any reason whatsoever, including where we have reasons to believe that you have violated any of the Terms and Conditions.
Amendment to the Terms and Conditions
We reserve the right to amend these Terms and Conditions without prior notice. All amendments to these Terms and Conditions will be posted on the Website. Your continued use of the Website will mean that you have agreed to the acceptance of the new Terms and Conditions.
Placing an Order
1. It is compulsory to register for an account before placing an order.
2. Your order is subject to acceptance by us and may be refused for any reason, including credit concerns, unusual volumes, or delivery addresses. For confirmed order, we will notify you of our acceptance by sending an order confirmation to the email address provided by you. For unconfirmed order, we will notify you by call or email.
3. All charges, including any applicable delivery fees are denominated in Singapore currency, unless stated otherwise.
4. We reserve the right to obtain validation of your payment details before delivering the Product to you.
5. Payment for the order can only be made via PayPal. Your credit card will be charged upon successful payment. In the event of failed payment, due to insufficient funds or technical errors, please email to our Customer Care team at email@example.com to process your order.
6. You are responsible for reading these Terms and Conditions each time before you submit your order. By continuing with the order submission, you have agreed to the acceptance of these Terms and conditions.
1. For delivery within Singapore, we always aim to deliver within three (3) working days (for available Product).
2. For overseas shipping, we will ship out within (3) working days after payment confirmation. To arrive to your doorstep, depending on your country of destination.
3. We always aim to deliver your order as close as possible within the estimated delivery dates, but we cannot guarantee any firm delivery dates or timing.
4. We shall aim to let you know if we are unable to meet the estimated delivery date, and we shall not be liable to you for any losses, costs, damages, charges or expenses arising out of late delivery.
5. We may not be able to deliver to some restricted zones in Singapore. We also do not deliver to P.O. Box addresses. For such cases, we will contact you and arrange for delivery to an alternative delivery address.
6. We only deliver to one delivery address per order. We are not responsible for delivery to an incorrect or non-existent delivery address provided for by you in the order.
7. For delivery within Singapore, our delivery team will call you before we deliver your orders. You can arrange with our delivery team for another available date if you are not around that day. Please take note of the below.
- There is no delivery on Saturday, Sunday and Public holidays.
- If you have selected Normal Shipping (delivery on Monday to Friday, 10am to 7pm), and you wanted to change to our Night Shipping (will deliver on Monday to Friday, 7pm to 10pm), there will be additional S$10.00 fee. Our delivery team will then send to you our PayPal payment link for you to make your payment.
The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
8. For delivery within Singapore, on delivery of the Product, you are required to sign and acknowledge receipt of the delivery. You are required to check the Product immediately after delivery, and email our Customer Care team at firstname.lastname@example.org for any damage cases, our Customer Care team will advise you accordingly on the next course of action.
Damaged / Wrong / Expired Product
1. We will try our best to ensure the Product will be delivered undamaged. However, if you inform us that the Product has been delivered to you in a damaged condition, or wrong / expired Product delivered, we will need your prompt action to provide certain information regarding the Product within two (2) working days from the delivery date, including:
a. Photo of the damaged / wrong / expired Product
b. Name and order number
2. If the Product has proven to be damaged / wrong / expired due to negligence on our end, we will collect the Product from you, do a one-for-one exchange, and deliver the Product to your location. There will strictly be no refund, unless the Product is not available or has been discontinued.
1. We may cancel an order if the Product is unavailable or has been discontinued. We will notify you and do the necessary refund.
2. For refund cases, we will return the money received from you using the same method originally used by you to pay for the Product.
Order Cancellation by Customer
1. For order cancellation reasons other than product is temporarily out of stock or discontinued, an administration fee of S$10 per order cancellation will be charged to facilitate refund. Should you have any questions, please email our Customer Care team at email@example.com.
2. Orders cannot be cancelled once it has been dispatched for delivery.